Frequently Asked Questions
- Can I return a purchase made during a sale/promotion?
You can exchange the item for the same style in a different size or color. Or, you can apply a credit for the amount you paid towards a new item at its current price.
- What if I want a refund but I used a gift card?
No problem. We apply all refunds to a new gift card, and an email is sent to you with all information needed to redeem new credit online. Our gift cards may be redeemed by any customer and can only be used online at joandjax.com. They are not valid at conventions.
- How long does it normally take out of stock items to become available again?
Sadly we can’t give you an exact answer to this, it could be anywhere from 1-12 weeks. However, we’d love to give you the best estimate we can, so please feel free to call us at 212.966.2171 or email us at email@example.com. Please give us the exact style, size and color you are interested in ordering and we will give you as much information as possible regarding that particular item. We will also be happy to put you in our system to be notified by email the moment the item comes back in to stock.
- Do you offer custom color options with your dance wear?
Yes, we do! However, the order has to be at least 24 pieces in the same style and custom color. And no less than 6 pieces per size. We can't change the fit/pattern of our product, we only alter color. We also can't add studio or team logos to the pieces. Orders need to be placed 3 months before the dance wear is needed. If you are interested or have further questions, please email us at firstname.lastname@example.org or call us at 212.966.2171.
- Do you offer discounts for placing large orders?
YES! However, you don’t qualify for a discount unless your order hits at least 25 pieces.Discounted items have to be ordered at the same time and included in one shipment, they cannot be broken up and shipped separately. If you plan to place a large order and would like to discuss a discount, please feel free to contact us. We are always happy to reward you for your love of Jo+Jax!
- Do you offer your products for wholesale?
Jo+Jax currently does not offer a wholesale option however this may change in the future. If you are interested in carrying Jo+Jax products in your store please email us at email@example.com with “wholesale” in the subject line. Include your name, email, mailing address, phone number, the store name and what type of store you own. We will be sure to contact you in the event that this policy changes.
- What’s the best way to wash my Jo+Jax?
Jo+Jax products are tough and will last a long time. You can extend the life of your items (and their color) by washing them in cold water and not too much dryer time. This is especially important if there is a white accent in your clothing. We’ve also been told by some customers that “Sun” brand detergent is not “besties” with Jo+Jax products.
- Can I make a change to my order after it is placed?
If for any reason you would like to cancel or change your order with joandjax.com, please call 212.966.2171 as soon as possible. We will do everything that we can to accommodate your request. Please keep in mind that our system is designed to fill orders and get them on their way as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
- Can I return an item that I purchased at a convention?
All purchases made at conventions are final sale. Please be sure to try on all of your items you purchase while at the convention. You are welcome to return/exchange any item purchased to the convention booth.